Shipping policy

We offer fast and reliable shipping across Canada from our Toronto-area fulfillment network using trusted carriers including FedEx, UPS, Canada Post, and other delivery partners.

Most orders are processed within the same or next business day. Delivery times vary depending on your location, shipping method, and carrier availability.

Temporary Shipping Delay Notice

Due to current disruptions affecting Canada Post, some shipments may experience longer-than-usual delivery times.

Please allow an additional 10–15 days for orders affected by Canada Post service disruptions.

If alternative carrier services are available for your order, we may select another carrier at our discretion to help reduce delays.

Orders That Have Already Shipped

Once you receive tracking information, your order has entered fulfillment and cannot be canceled.

If you no longer wish to keep the product, please wait until the order has been delivered and contact our customer support team for return assistance.

Return & Refund Processing During Delays

Returns may also be affected by carrier disruptions.

Once a returned product has been delivered to our facility, please allow approximately 3–5 business days for the return to be inspected and processed.

Additional time may be required for the refund to appear on your original payment method.

For complete return terms, please review our Return & Refund Policy.

Shipping Within Canada

We ship to eligible residential and commercial addresses throughout Canada.

Available shipping methods may vary depending on the destination, product, package size, and carrier availability.

Standard Shipping

Estimated Standard Shipping delivery times are:

  • Urban areas in Ontario and Quebec: approximately 1–2 business days
  • Rural areas and other provinces: approximately 2–4 business days
  • Remote locations: up to 7 business days

These delivery estimates apply after the order has been processed and shipped.

Actual delivery times may vary.

Express Shipping

Express shipping may be available for eligible orders and destinations.

Available Express Shipping options and rates will be displayed at checkout.

We cannot guarantee that express service will be available for every order or destination.

If you select and pay for Express Shipping but express service is unavailable for your order, we may ship your order using Standard Shipping and refund the applicable express shipping fee.

Processing & Delivery Times

Most orders are processed and shipped within the same or next business day.

Orders are shipped from our warehouses located in the Toronto area.

Delivery estimates are provided as a guide and are not guaranteed. Delivery may occasionally be delayed due to:

  • Severe weather
  • Statutory holidays
  • Carrier disruptions
  • Remote or rural destinations
  • High-volume promotional periods
  • Other circumstances outside our control

During major holiday and promotional periods, we recommend placing time-sensitive orders as early as possible.

Shipping Carriers

Depending on your order, inventory availability, and delivery address, your order may be shipped using:

FedEx, UPS, Canada Post, or another trusted delivery partner.

We select the carrier and shipping service we determine to be most appropriate for each shipment.

Customers are generally unable to request a specific carrier.

In some cases, different items within the same order may ship separately or through different carriers.

PO Boxes

Express shipping services are not available for PO Box addresses.

Availability of Standard Shipping to PO Boxes may depend on the carrier and destination.

Where possible, we recommend providing a valid residential or commercial street address to avoid potential delivery delays.

Order Tracking

Once your order has shipped, you will automatically receive a shipping confirmation email with tracking information.

Please allow some time after receiving your confirmation email for the carrier's tracking system to update.

If your order contains multiple shipments, you may receive more than one tracking number.

Changing Your Shipping Address

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible.

We will do our best to accommodate your request, but address changes cannot be guaranteed once an order has entered processing or has already shipped.

Once tracking information has been issued and the order has been fulfilled, the order can no longer be canceled.

Please review your shipping information carefully before completing your purchase.

Lost or Missing Packages

If your tracking information shows an unusual delay or you believe your package has been lost, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

For packages marked as delivered but not received, a carrier investigation may be required before a replacement or other resolution can be provided.

Products Damaged During Shipping

If your order arrives damaged, please contact our customer support team as soon as possible.

Where possible, please provide photos of:

  • The product
  • The product packaging
  • The outer shipping carton
  • The shipping label

This information will help us review the issue and assist you more quickly.

Additional terms relating to damaged, defective, returned, or exchanged products can be found in our Return & Refund Policy.

Holiday & Peak-Season Shipping

During peak holiday periods and major promotional events, order processing and carrier delivery times may be longer than usual.

Express and expedited delivery estimates are not guaranteed during periods of unusually high carrier volume.

If an expedited shipping service that you paid for cannot be provided, please contact our customer support team so we can review the applicable shipping charge.

Need Help?

If you have questions about shipping, tracking, delivery, or your order, please contact our customer support team through live chat or our Support page.