Shipping policy

Shipping Delays

We would like to inform you about some expected delays due to disruptions with Canada Post:

Shipping Delays: Please anticipate shipping delays of 10-15 days.
Order Cancellations: Once you receive tracking details, your order is fulfilled and cannot be canceled. If you decide to change your mind, please contact us after receiving the product and we will help you with a return.
Returns and Refunds: If you wish to return a product, expect a delay of 3-5 business days after the product reaches us, which will also affect the refund processing time.

We apologize for any inconvenience

 

 

Shipping Policy

At Edifier, we strive to ensure that your orders are processed and delivered as quickly and efficiently as possible. We are proud to partner with all major courier companies, including FedEx, UPS, and Canada Post, to provide you with reliable shipping options.

Order Processing

  • Processing Time: All orders are processed within the same or next business day.
  • Shipping Origin: Orders are shipped from our warehouses located in the Toronto area.

Shipping Options

  • Standard Shipping:

    • Orders typically take 1-2 business days to be delivered to urban areas in Ontario and Quebec.
    • For rural areas or other provinces, delivery may take 2-4 business days.
    • Deliveries to remote areas may take up to 7 business days.

  • Express Shipping:

    • You have the option to choose express shipping for faster delivery. However, please note that we cannot guarantee that all orders can be shipped with express services.
    • In the event that express shipping is unavailable for your order, we will use standard shipping and refund any express shipping fees that may have been charged.

Courier Selection
We work with FedEx, UPS, Canada Post, and other major courier companies. We will select the most appropriate service based on your order’s destination and other relevant factors.

Additional Information

  • Shipping times are estimates and may vary due to factors outside our control, such as weather conditions or courier delays.
  • We are unable to deliver to P.O. Boxes with express shipping services.
  • For any questions or concerns about your order’s shipping, please reach out to us via live chat on our website.

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For inquiries regarding your order, returns, or our Certified Refurbished Products policy, refer to the responses below. Explore our commitment to community support. Your seamless experience remains our primary focus.

Where can I check my order status?

Order updates will be delivered through email notifications. If you haven't received one, feel free to contact our customer service anytime.

Is it possible to return my order?

Indeed. The return window is 30 days from the date of purchase. Refunds will be processed within 2-3 business days after receiving the returned item.

What's the policy for Certified Refurbished Products?

All refurbished products are eligible for replacement only. For Certified Refurbished items, we don't facilitate returns for credit or refund. Defective products will be exchanged with a replacement refurbished Edifier speaker, headphone, or earphone.

How is Edifier supporting communities and ensuring customer satisfaction?

We're dedicated to exploring ways to support local communities and maintain customer satisfaction. Your understanding and support mean a lot. Let's stay connected, even when we're physically apart.

Holiday Delivery Disclaimer:

Q: Can I expect my expedited parcel to be delivered on time during the holidays?
A: While we strive for timely deliveries, there's a chance your parcel may not arrive on time. In such cases, please contact us, and we'll gladly refund the expedited shipping costs. Thank you for your understanding.