Refund policy

 

We want you to feel confident shopping with Edifier Online Canada. Eligible new products may be returned within 30 days of purchase for a refund, subject to the conditions outlined below.

30-Day Returns for New Products

Eligible new products purchased from Edifier Online Canada may be returned within 30 days from the date of purchase.

To be eligible for a return, the product must:

  • Be returned in good condition
  • Include the original packaging
  • Include all accessories, cables, manuals, warranty cards, and other items originally supplied with the product
  • Have an approved Return Merchandise Authorization (RMA) before being sent back

Products that do not include the original packaging or supplied accessories may not be accepted for return.

Return Authorization Required

Please contact our customer support team before returning any product to obtain a Return Merchandise Authorization (RMA) number and return instructions.

Returns sent without prior authorization or without an RMA number may not be accepted and may result in processing delays.

Please do not send a return until you have received the appropriate return instructions and return address from our support team.

Change-of-Mind Returns

If you decide that an eligible product is not right for you within the 30-day return period, you may return it provided it meets the eligibility requirements above.

For change-of-mind returns:

  • The customer is responsible for return shipping costs
  • We recommend using a trackable shipping service
  • The product purchase price will be refunded after the return has been received and inspected

Any original shipping charges are not refundable unless otherwise required by applicable law.

Defective Products

If you believe your product is defective, please contact our customer support team before returning the product.

For confirmed product defects, Edifier Online Canada will cover the applicable return shipping costs and provide an appropriate resolution in accordance with the applicable return or warranty policy.

Products that develop a covered defect outside the standard return period may still be eligible for service or replacement under the applicable Edifier Warranty Policy.

Incorrect or Shipping-Damaged Orders

If you receive an incorrect product or your order arrives damaged during shipping, please contact our customer support team as soon as possible.

Where possible, please provide photos of:

  • The product
  • Product packaging
  • Outer shipping carton
  • Any visible damage
  • Shipping label

If the issue is confirmed to be the result of a shipping error or damage during transit, Edifier Online Canada will cover the applicable return or replacement shipping costs.

Refund Processing

Once your return has been received and inspected, approved refunds will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit-card provider, or payment service to post the refund to your account after it has been processed.

Depending on your financial institution, it may take up to 30 days for the credit to appear on your account.

Headphones & Earbuds

All headphones and earbuds are final sale and are not eligible for return or refund, except in cases of confirmed defects or where otherwise required by applicable law.

If a headphone or earbud product is defective, please contact our customer support team for assistance under the applicable warranty policy.

Last Chance Products

All products sold through our Last Chance / Clearance collection are final sale.

Last Chance products are not eligible for return, refund, or store credit due to change of mind.

If a Last Chance product is confirmed to be defective, it may be eligible for replacement only.

Refunds or store credit are not available for Last Chance products.

Replacement eligibility is subject to product availability and the applicable terms.

Certified Refurbished Products

All Certified Refurbished Products are final sale and are not eligible for return, refund, or store credit due to change of mind.

If a Certified Refurbished product is defective, please contact our customer support team within 14 calendar days of receiving the product.

Once the defect has been confirmed, the product may be replaced with a comparable refurbished Edifier speaker, headphone, or earphone, as determined by Edifier North America or the applicable authorized service provider.

Replacement is subject to product availability.

Products Outside the Standard Return Period

Products that develop a covered fault outside the standard return period may still qualify for service or replacement under the applicable Edifier Limited Warranty.

Please review our Warranty Policy or contact customer support for additional assistance.

Need Help?

If you have questions about a return, refund, defective product, or warranty claim, please contact our customer support team for assistance.